Welcome to iHexa


  • Customer Support Calls
  • iHexa Ticket Manager enables you to offer customer support over telephonic calls, chats, or emails.

  • Live Phone or Chat Sessions
  • Accurate and detailed solutions offered via live phone or chat sessions ensure increased customer satisfaction.

  • Case Management Module
  • Case Management module enables task assignment and tracking workflow to be maintained using a simple user interface. Notifications and user-specific dashboards ensure that tickets are not left unattended. This module tracks the case right upto the back office fulfillment and closure after feedback.

  • Ticket Tracking
  • Customers can get a status update on their query/complaint via the ticket tracking portal.

  • Report Generation
  • Various reports can be generated for your management to review the performance of your support function as well as to analyze data for product-related complaints.

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