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iHexa Ticket Manager
iHexa Ticket Manager brings state-of-the-art technology to your finger tips for managing your support cells. That way, you can focus on your core business functions and let our system take the pain out of your service response. Higher service levels and increased quality of solutions provided directly spell customer satisfaction and more number of repeat customers for your business.
Features
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iHexa Ticket Manager enables you to offer customer support over telephonic calls, chats, or emails.
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Accurate and detailed solutions offered via live phone or chat sessions ensure increased customer satisfaction.
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Case Management module enables task assignment and tracking workflow to be maintained using a simple user interface. Notifications and user-specific dashboards ensure that tickets are not left unattended. This module tracks the case right upto the back office fulfillment and closure after feedback.
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Customers can get a status update on their query/complaint via the ticket tracking portal.
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Various reports can be generated for your management to review the performance of your support function as well as to analyze data for product-related complaints.